Support

Email hello@tressaly.com. We reply within two business days. For an order, include your order number.

Taking a good selfie

Face a window so daylight falls on your face, wear your hair down, take off hats and glasses, and skip filters. Just you in the frame, head and shoulders.

Why did my photo not work?

Tressa needs one clear face in good light. If the read says it needs a clearer photo, try again facing a window. If it says it could not reach Tressa, check your connection and tap Try again: the same photo is used, and you are not charged twice.

Why can I not get another free read?

Each install includes one free read. More reads come with Tressa Weekly or Tressa Yearly.

Cancel or manage a subscription

Open Settings on your iPhone, tap your name, then Subscriptions, then Tressa. Cancelling stops the next renewal; you keep access until the end of the period you paid for. For a refund, use reportaproblem.apple.com.

Restore a purchase

In Tressa, open Settings and tap Restore purchases, signed in with the Apple ID you bought with.

Delete my photos

Your photo is deleted from our servers within 24 hours. To delete it from your iPhone now, open Settings in Tressa and tap "Delete my photos and reads". To ask us to delete anything else, email us.

Orders, shipping and returns

Delivery estimates are shown at checkout. [return window and how to start a return] If something arrives damaged or wrong, email us with your order number and a photo.

Accuracy of looks

Looks are AI previews of your photo, made to show the idea of a change. Real results depend on your hair, skin and the products used.